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January 17, 2022
Crypto News

Coinbase Expands Live Customer Support

By Casper Sorensen, Vice President, Customer Experience

The following is the newest replace in our sequence of weblog posts describing our dedication to repeatedly bettering our buyer expertise.

In previous weblog posts we highlighted our ongoing journey to create extra worth for patrons with our help expertise. In 2021, we invested in offering improved help experiences by growing our staffing, accelerating our response occasions, in addition to including dozens of instructional sources to our help pages so prospects can get probably the most correct info on our services and products.

In our pursuit to offer prospects with probably the most trusted customer support expertise in crypto we’re excited to focus on new reside help choices for our prospects.

In This autumn we started providing localized cellphone help for retail prospects within the US, UK, Ireland, Germany, and Japan. Whether the query is easy or advanced, our skilled professionals are prepared to assist. These new cellphone help choices develop on the Coinbase One help which launched in October 2021 and is obtainable to prospects within the United States 24/7 from a devoted staff, and the quickest reply occasions in crypto.

In December 2021, we started offering US retail prospects with reside messaging through our new Help Center platform. Live messaging provides prospects the pliability to attach with us when the time is true and proceed the dialog seamlessly in the event that they must step away. Our staff of customer support specialists can be found through messaging 24/7 with the pace our prospects anticipate.

The journey continues in 2022, we are going to present extra localized cellphone and messaging choices for our prospects globally in addition to convey additional enhancements to our in-app help expertise for iOS and Android.

We stay deeply targeted on offering our prospects with intuitive help expertise and respect persistence as we proceed to develop. We sit up for steady enhancements so please keep tuned to this weblog for updates on the standing of our journey.


Coinbase Expands Live Customer Support was initially printed in The Coinbase Blog on Medium, the place persons are persevering with the dialog by highlighting and responding to this story.

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